Síndrome de Burnout en el personal de la Dirección de Bienestar Universitario y el Centro de Psicología Aplicada de la Universidad de Cuenca, durante el periodo 2025- 2026 en Cuenca, Ecuador

Abstract

Burnout syndrome has had a considerable impact on the population and is widely recognized as one of the most prevalent psychological and occupational problems of the last decade. This condition generates a psychosocial difficulty that affects professionals in different sectors, resulting from chronic stress in the work environment. The objective of this study is to describe the prevalence of burnout syndrome among the staff of the University Welfare Office and the Center for Applied Psychology at the University of Cuenca. This research employs a quantitative approach, a non-experimental design, and a descriptive, cross-sectional study. The study population consisted of 35 participants divided into two groups (healthcare and administrative staff) from these centers. Data was collected using the Maslach Burnout Inventory, along with a sociodemographic questionnaire developed specifically for this research. The results of this research did not reveal any cases of Burnout Syndrome. However, in the sociodemographic variables, it was found that healthcare personnel were more affected, especially in the emotional exhaustion dimension. Regarding age, it was observed that workers aged 23 to 40 were more vulnerable to experiencing it. With respect to the gender variable, women obtained higher scores than men. This information will allow for the development of intervention and prevention strategies aimed at improving workplace well- being and the quality of service offered in healthcare facilities.