Desarrollo del modelo de gestión de calidad para el Instituto Superior Tecnológico Tecniempresarial Wissen en el período 2021-2022

Abstract

Wissen Escuela de Empresas offers third-level technological careers and continuing education programs. Following its avant-garde and disruptive vision, the institution has initiated the development of the quality management model with which it intends to improve the quality of products, services, and general productivity of the institution. Therefore, it has developed the strategic planning of the institution, defined the organizational structure by macro-processes and the initial training program for the institution's collaborators, determined the institution's stakeholders, and defined the clients as a key part. Finally, the methodology to be used for monitoring the development of the Wissen quality management model has been established.