Inteligencia emocional del personal de enfermería frente al cuidado comunitario en contextos de incertidumbre. Guayaquil 2022

Abstract

Background: The dimensions of emotional intelligence in nursing personnel who care for communities, function as a protective factor against the high prevalence of burnout syndrome and work stress in the profession, and its poor management, has the potential to affect the quality of patient care and, in general, nursing well-being. Objective: To interpret the emotional intelligence of nurses in the face of community care in contexts of uncertainty. Methodological design: A qualitative, phenomenological study was conducted. The sample consisted of 10 nursing professionals working in the city of Guayaquil, to whom a semi-structured survey was applied, obtaining the theoretical saturation of the data. The information was analyzed with the Atlas ti v. 22 program. Results: When analyzing the interviews, categories were found according to the research objectives, finding a higher frequency of negative emotions than positive ones; however, the positive ones have a positive impact on the quality of the care given. In addition, a significant personal and work impact is evidenced, surrounded by values that lead them to a deep reflection, with affective bonds that consolidate their love for what they do. The social skills and emotional intelligence strategies projected are very varied, considered key, coupled with personal values applied in community care. Conclusions: Emotional intelligence and its dimensions serve as an umbrella to protect the mental health of the nursing staff, which improves their personal well-being and secondarily influences the quality of the community care they offer.