Propuesta de un modelo de gestión integral basado en el balanced scorecard para la fábrica Consuplast de la ciudad de Cuenca en el período 2021

Abstract

Consuplast is an innovative company, dedicated to the production of plastic articles, according to the analysis of the organization, it has many opportunities for improvement focused on internal control. Among the aspects to improve is communication between areas (administrative and operational), which helps to increase efficiency in processes with the correct assignment of tasks, adequate procedures and a lower percentage of operational errors; which leads to deliveries on time and a satisfied final customer. Therefore, a comprehensive management model based on the Balanced scorecard for the Consuplast factory is proposed. In this context, the present work is carried out based on the process methodology, through meetings with the collaborators, the information is obtained to raise and define the processes. Subsequently, for each area, indicators are proposed with their respective person in charge and frequency of measurement, in order to evaluate and improve those activities that are part of the entity. Finally, continuous improvement should be encouraged, by standardizing the processes through the process manual and the Balance scorecard, which is a monitoring and inspection tool that allows you to measure your procedures through key indicators, which helps to improve internal control of the operations of the Consuplast S.A. factory.