Levantamiento de procesos en industrias de ensamblaje de bicicletas usando BPMN e ISO

Abstract

Currently, the organizational structure of companies has determined changes in their concept, defining all organizations as a network of interconnected and interrelated processes in order to maximize customer satisfaction. Given this, a process-based approach eliminates traditional departmental barriers, changing functional and individual vision by departments to a global vision that reveals how macro processes are related to each other. The purpose of this study is to describe the development of strategic, operational and supporting processes of a bicycle assembly company, in order to have a detailed knowledge of the current situation of the organization. To meet this objective, the processes were first identified through interviews and observations. The information was documented in process sheets based on the ISO 9001 standard and flow diagrams using BPMN notation. Finally, the critical subprocesses were established through statistical analysis, finding, for example, that the critical subprocess in the assembly of bicycles is painting. In total, 395 subprocesses and 3363 activities were executed. The main conclusion is that the mapping of processes allows to efficiently and effectively manage the resources allocated for each activity, reducing costs and maximizing profits.