Facultad de Psicología Tesis Maestrías

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Browsing Facultad de Psicología Tesis Maestrías by Subject "Agotamiento laboral"

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    Burnout, ansiedad y satisfacción laboral en el personal de la Gobernación del Azuay, periodo 2024-2025
    (Universidad de Cuenca, 2025-09-30) Trelles Ludeña, Katherine Nicole; Delgado Quezada, Tania Lorena
    Stress is a natural human response to the demands of the environment; however, when prolonged in the workplace, it can trigger negative consequences such as burnout syndrome and anxiety, negatively impacting employee satisfaction, performance, and productivity. In the public sector, these issues are relevant due to the heavy workload and constant pressure associated with serving the public. The overall objective of this research was to determine the relationship between burnout, anxiety, and job satisfaction among staff at the Azuay Governor's Office during the 2024-2025 period. The study was conducted using a quantitative, non-experimental, cross-sectional, and correlational approach. The research was conducted with 87 public employees, with an average age of 41 years. Validated instruments were used: the Maslach Burnout Inventory-General Survey (MBI-GS) to measure burnout, the Hamilton Anxiety Rating Scale (HARS) to assess anxiety, the Overall Job Satisfaction (OJS) to analyze job satisfaction, and a sociodemographic form to identify demographic variables. The results showed significant relationships between the dimensions of burnout, anxiety, and job satisfaction. Burnout and anxiety were negatively correlated with job satisfaction; specifically, cynicism was the main predictor of decreased job satisfaction, followed by emotional exhaustion and somatic anxiety. These findings highlight the need to implement institutional strategies aimed at promoting the psychosocial well-being of public employees.