Tesis de Pregrado

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Browsing Tesis de Pregrado by Subject "Atencion Al Cliente"

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    Análisis del servicio de atención al cliente de la Empresa de Transporte Terrestre Turístico Cotratudossa en la ciudad de Cuenca
    (2015) Palacios Merchán, Dalila Del Rocío; Sanmartín Rojas, Iliana del Carmen
    This paper analyzes the perception of quality, assessment and sensibility of Cotratudossa’s users regarding the tourist land transportation service. At first, some literature about customer service was reviewed as a strategic service, presenting the general data of the company and then through probe it was presented the satisfaction of the users of this service and its relation with the model of quality for touristic companies Servqual. The measuring of the satisfaction related to the specific customer service based on what each client considers as quality is a challenge that leads the investigator to enquire into answers obtained from the senses, through statistical analysis. The service sector is a very competitive field, where the quality has become in a basic requirement; for this, the strategy is to guarantee the constant growing, especially in customer service, to be a pioneer company in quality service, facing the competence.
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    Servicio al cliente en la corporación aeroportuaria de Cuenca - CORPAC.
    (2015) Nivelo Chalco, María Gabriela; Armijos Chillogallo, Daniela Fernanda
    The following research is on an analysis of customer service in Cuenca Airport Corporation, a company responsible for managing the Mariscal La Mar Airport dedicated to providing airport services. Customer service plays in some operational and commercial areas of the airport as Information & announcements, security filters work, VIP lounge and parking, each of which has the first contact with clients and customers. Research on structured surveys of a sample of passengers who arrived and left in the months of January, February, March and April 2015 data obtained through the operations department Corpac, with their results is done information is extracted from the needs, preferences and demographic characteristics of customers, to know the profile with which the company then handles techniques to implement and improve the quality of care and customer service.