Diseño de un sistema de gestión de calidad (SGC) para la empresa ALTIOR Cía. Ltda. Basado en la Norma ISO 9001:2015

Abstract

This degree work involves the Design of a Quality Management System (QMS) for the company Altior Cía. Ltda. based on the ISO 9001: 2015 standard. The development of the proposal was carried out in order to improve the efficiency and effectiveness of the organizational processes, optimize internal communication, obtain a competitive advantage within an uncertain environment and better satisfy the needs of the clients. In accordance with the aforementioned, it was established that the International Standard ISO 9001: 2015 is the ideal methodology to obtain a Quality Management System and with it a recognized certification in the market. The research began by analyzing the internal and external context of the organization, in order to know the key success factors and the behavior of the environment. Subsequently, with the aim of delving further into the issue, the theoretical foundation and the methodological framework of the degree work were developed. Once the above aspects had been defined, the percentage of current compliance with the requirements of the ISO 9001 standard was determined, this being 40.30%. Finally, the proposal was designed and it was concluded that having a Quality Management System guarantees the efficient performance of internal processes and increases customer satisfaction. Therefore, as a strategic decision, it is recommended to adopt and keep the QMS updated with tools for continuous improvement of the processes