Análisis de los estilos de comportamiento conductual y su relación con el desempeño laboral en una cooperativa de ahorro y crédito del Ecuador

Abstract

Job performance is essential for organizations, making it crucial to identify the factors that influence it. This study examines whether behavioral styles based on the DISC model (Dominance, Influence, Steadiness, and Conscientiousness) affect job performance, assessed using the Individual Work Performance Questionnaire (IWPQ). This tool evaluates three dimensions: Task Performance, Contextual Performance, and Counterproductive Work Behaviors. The study involved 147 employees from a Credit Union in Ecuador. Methodologically, Pearson correlation tests, ANOVA, and Tukey post-hoc analyses were conducted. The findings indicate that DISC profiles do not have a significant overall impact on work performance. However, these styles show specific influences on certain IWPQ components. It is concluded that the DISC methodology is effective in evaluating specific aspects of performance, but it lacks utility in measuring overall job performance.