Elaboración de un manual de procesos para el departamento de producción de la empresa Gráficas y Suministros Grafisum Cía. Ltda.

Abstract

The production department of the company Gráficas y Suministros Grafisum, has not defined the business processes to perform internal activities, so these are performed empirically, without a specific order and omitting important steps or tasks in each process. This problem has existed since the company started operations, generating communication problems, lack of coordination among its collaborators, inefficiencies in daily production, defective work, and material waste. Consequently, this degree project proposes the development of a process manual for the production department of the company, to reduce the errors and problems diagnosed in each of the procedures involved in this area of the organization. The development of this integrative project includes four chapters that encompass all the topics to be developed. The first chapter includes the background of the work and general information about the company. In the second chapter, a bibliographic review is carried out to elaborate a theoretical framework with information regarding BPM Methodology, BPMN Notation, and Process Manuals. The third chapter is based on the explanation of the methods and techniques used in this project for the information gathering and elaboration of the process manual. The fourth chapter shows the development of the work, obtaining as main result the elaboration of the process manual for the production department of the company. Finally, the fifth chapter summarizes the conclusions and recommendations of the study.