Construcción de un modelo de control basado en KPIs en los centros corporativos de reciclaje de Cuenca mediante algoritmos de clasificación

Abstract

This document was focused on the construction of a Control Model based on key performance indicators (KPIs) directed to the Corporate Recycling Centers (CRC) in Cuenca, taking as reference the association “El Chorro”. The investigation began with the determination of the KPIs through bibliographic reviews of investigations that propose Control Models and the most convenient ones were listed for the inspection of the classification operations developed by the CRCs. Subsequently, the certainty of said indicators were corroborated, conducting surveys to experts on recycling and management issues, with the intention of qualifying the relevance of each KPI so that it belongs to the Control Model. For the selection of the respondents, a profile was created to comply with and the main thing is to have work or academic experience in the recycling classification process, in order to guarantee the reliability of their answers. KPIs were placed in the survey and the experts gave them a level of importance and the more important the KPI is, the more likely it is to be part of the Control Model of a CCR. Once the surveys were completed, the analysis of the data with TOPSIS began to give a factor that qualifies the level of agreement that the experts had when estimating each indicator and with PCA the indicators were grouped in 2 components. Finally, the Control Model were established as a result of the study with 7 KPIs y 4 parameters.