Grado de satisfacción de los pacientes mayores de 18 años en el servicio de consulta externa del Hospital Vicente Corral Moscoso de la ciudad de Cuenca 2003-2004

Abstract

To determine the degree of user satisfaction in the outpatient department of Vicente Corral Moscoso Hospital, users were asked aspects such as how long it took at different stages, in consultation with the doctor, if he was happy with the attention doctor, how he called the attention of the staff, Colo seemed complementary services, if the expenses they made were perceived as appropriate. The study is descriptive, transversal; a universe of 77 691 gave a prevalence of 50 (150 patients) concluded that most patients rated waiting to be atndidos by the doctor as long or very long (57.33); and the period of medical attention with very short (45.30) Total expenditures were acceptable 55.30. The 63,3dijo that the information provided by the doctor about your illness, was excellent. The adjective that gave, the outpatient service in general was: good (75.33); and what he disliked was the disorganization (15,30)