Actualización y mejora de los procesos de gestión de la producción y control de calidad en base a la Norma ISO 9001: 2008 en Industrias Guapán S. A.

Abstract

The market of the cement in the country every time becomes demanding and more competitive, that is the reason that “Industrias Guapán S.A.”, has in its strategic objectives obtaining ISO 9001: 2008 certification; to keep its leadership in The Ecuadorian Austro. Based in this point, arise the need to review and update the documentation in the quality management system. As a solution to the problematic raised by the Company, in this work, all instructional involved in the production process are reviewed and updated, proposing easy-follow diagrams for the interaction of the same ones, helpingthe Company to improve the effectiveness of its management quality system. In order to emphasize in continuous improvement, the Company has the necessity to analyze the variables of the production process to reduce time and costs, and in this way, increase the market competitiveness. For this purpose, the Company shall implement statistical tools to make easier the control of the process. For that reason, as a study of the present job, the new tool named HEP-GUAPAN (Statistical ProcessTool) is created and developed to facilitate the treatment and study of the variables with major incidence in the production process. In addition to design the HEP-GUAPAN on Microsoft Excel, the corresponding statistical study relevant process variables production Management Company was performed, obtaining by this way, the outlined objectives at the beginning of this work and determining the respective recommendations based in the results of this analysis.