Diseño de un manual de procesos y procedimientos administrativos para la instalación de equipos de medición de energía eléctrica en la Empresa Eléctrica Regional CENTROSUR C.A.

Abstract

The objective of this work is to design a manual of processes and procedures for the installation of electrical energy measurement equipment at CENTROSUR. A mixed and descriptive approach was used. The data came from surveys, interviews and observation sheets applied during the diagnostic phase; at the same time, the work was based on several guides developed under the coordination of Mgs. Jeaneth Garzón Tipán (Ministry of Labor, Expert in Services, Processes and Innovation). The design of the manual was based on the direct observation of the current reality of the procedures involved in the installation of this equipment. In this sense, it responded to the current needs of the company and the area, while its implementation is feasible, since it does not involve a high expenditure of resources or complicated logistics. The design and consequent implementation of any process manual must be based on clearly defined, demanding business rules but at the same time achievable. Finally, the design of this process and procedures manual was presented to the Customer Service Directives (Eng. Galo Segarra) and Inspections and Facilities Superintendence (Eng. Xavier Gutiérrez)