Diseño del subsistema de evaluación de desempeño y su plan de acción aplicado a la empresa pública de la Universidad de Cuenca UCuenca EP

Abstract

This integrative project aims to design a performance evaluation subsystem and its corresponding action plan, applied to the Public Company of the University of Cuenca. The initiative arises from the need to implement a formal process to assess employee performance in accordance with legal regulations and aligned with the strategic objectives of the institution. The development was structured in five main stages: a situational diagnosis of the company, the redesign of job profiles, the definition of processes and the design of the evaluation tool, the application of the tool, and the creation of an action plan. Among the main results, it was found that the overall performance of the personnel fell within the “excellent” range. However, specific cases were identified where targeted improvement plans are needed, as some competencies are approaching the “regular” level. The implementation of the performance evaluation subsystem represents significant progress in the management of human talent. Nevertheless, since it has not yet been formally legalized and lacks specific indicators and operational goals for each position, its use remains limited as an official and definitive procedure within the organization.