Impacto de la transformación digital del proceso de capacitación de producto en una empresa comercial de vehículos

Abstract

The objective of this study was to analyze the impact of the digital transformation of the training process using Virtual Learning Environments (VLEs) in a commercial vehicle company during the COVID-19 pandemic in 2021. A survey based on similar studies was applied to determine employees' perception of the digital transformation in the training process. Additionally, the grades obtained in these processes and the sales of the products were analyzed. The collected data were processed and cleaned using Microsoft Excel and its Power Query application, and then analyzed in the SPSS software. The survey results indicated that participants agreed with the questions and dimensions considered in the survey model, with a "Very good" overall perception result regarding the digital transformation of the process. On the other hand, the results obtained in the statistical tests supported the hypothesis that those employees who had a better perception of the training process through digital tools such as VLEs achieved better results in both the training evaluations and sales of trained products.