Gestión de desempeño por competencias y plan de capacitación para la empresa Litarg Mode Cía. Ltda.

Abstract

A competency based performance evaluation was conducted on a sample of 14 individuals from hierarchical levels 1, 2, and 3 at Litarg Mode Cía. Ltda., a footwear manufacturing company. To carry out this process, it was necessary to start creating a new organizational structure, because the existing one was outdated. Job profiles based on competencies were developed using Martha Alles's methodology, using the organizational chart as a starting point. A 180° performance evaluation model was implemented to gather perspectives from himself, their supervisor, and their subordinates. The evaluation tool applied was a competency-based questionnaire, which measured the frequency of behaviors and was rated on a Likert scale. Each employee had a unique questionnaire designed based on the principal competencies of their job profile. The evaluation results identified performance breach

between the actual performance and the required competencies for each job profile. A color- coded scale was used to indicate the development level of each competency. Performance

breach represent areas that need training. Subsequently, a training plan was proposed, giving priority to the competencies with more employees require and considering the available budget. Once the training plan was developed, the financial indicator of return on investment (ROI) was calculated based on the total costs of the training program and the increase in productivity reflected in sales.