Diagnóstico de los estilos de liderazgo de los responsables de oficina de la Cooperativa de Ahorro y Crédito Jardín Azuayo

Abstract

Jardín Azuayo COAC is an institution with the vision of becoming a cooperative living space and, likewise, it is said that year after year it has been continuously growing either in its number of offices, collaborators or financial data. That is why it is necessary that their leaders, in this case in particular their office managers, have appropriate leadership to meet the institutional objectives. Thus, the present study aims to diagnose the leadership styles of office managers, for which the questionnaire called "Competitive Values Competencies Questionnaire" was applied. This allowed us to identify, in first place, that the main predominant leadership style in office managers is the Collaborator style, followed by the Hierarchy one. In addition, it was detected that 6 of the 20 competencies measured by the instrument have the lowest level among office managers, finally, allowing the design of a competency development program. This was based on the 70:20:10 model and also within this program are detailed the competencies to be developed, the objective to be fulfilled and the content to be applied