Estudio de la factibilidad de plataformas Low-Code/No-Code en Pymes de Cuenca para la digitalización de procesos administrativos y análisis de datos

Abstract

This study analyzes the feasibility and impact of Low-Code/No-Code platforms on the digitalization of administrative processes and data analysis in SMEs in Cuenca, Ecuador. Through a literature review, structured interviews, and a case study at the University of Cuenca, the main challenges, needs, and opportunities for technology adoption in local microenterprises and SMEs are identified. The results show that although there is interest in digitalization, barriers such as limited resources, lack of technical knowledge, and absence of clear strategies still persist. Low-Code/No-Code platforms emerge as a viable alternative to overcome these limitations, enabling the agile development of customized solutions, task automation, and data integration without requiring significant investments. The case study demonstrates that, through the use of these tools, it was possible to implement a solution for inventory data entry and visualization in an institutional environment, facilitating report generation and data-driven decision-making, which contributed to improved efficiency and transparency. It is concluded that the adoption of Low-Code/No-Code technologies can accelerate the digital transformation of SMEs, provided it is accompanied by training, support, and proper change management. Finally, recommendations are proposed to strengthen the digital culture and ensure the sustainability of the implemented solutions.