Implementación del sistema de gestión de la calidad, ISO 9001:2008, en la empresa “Acrisolar Cia Ltda.”

Abstract

The high competition that has arisen worldwide in recent years, with the fall of barriers like; commercial, legal, political, technological, communication, among others, has created fully globalized economies and has forced countries and their business to adopt a scope of continuous improvement through the generation of ideas that involve changes that are reflected in managing resources efficiently and effectively, primarily addressed to the satisfaction of needs and requirements of the customers. Within this context, and according to opinions of various actors of the international trade (PRO ECUADOR, Institute for the Promotion of Exports and Investments - Guide of international certifications), it can be stated that although compliance with international standards is not mandatory, this has become an indispensable requirement to enter to various national and international markets. This thesis contributes to the strategic intentions of the Top Management of the consulting company ACRISOLAR CÍA. LTDA., through the implementation of its quality management system based on the international requirements of the standard ISO 9001:2008, for which it has been proposed to conduct a comprehensive analysis of current business conditions, coherently and efficiently organize the company´s processes and activities, establish responsibilities and level of competence of the staff and, design and apply friendly management tools, all of this aligned with the business structure that can ensure the review, measurement and improvement of the quality management system.