Grado de satisfacción en pacientes de consulta externa de la Clínica Humanitaria Fundación Pablo Jaramillo Crespo, Cuenca 2015

Abstract

Background: There is not sufficient information about the users’ satisfaction with Ecuadorian health services. As a representative case is the Humanitarian Clinic “Foundation Pablo Jaramillo Crespo”. The final results of health care, treatment compliance and patient satisfaction are influenced by factor such as these institutional related, administration, bureaucratcy and environmental characteristics. User’s social and demographic characteristics, quality of the doctor-patient relationship and users’s relationship with personal care workers, are also determinant. Objective: Determine the degree of satisfaction the users of external consultation of the Humanitarian Clinic “Pablo Jaramillo Crespo Foundation” have. Materials and methods: The research will develop a quantitative descriptive study with a of 362 users sample, among these who attend outpatient services. Surveys were conducted about "Clinical Quality", "Quality Management" and “Doctor-Patient Relationship”. The results were analyzed using descriptive statistics, using SPSS 15. Results: The sample was mostly formed by females in reproductive age from middle socioeconomic groups. Most of the analyzed variables allow us to determine a high degree of satisfaction with the analyzed parameters. The exception is the variable “waiting time prior consultation”. With 30.39% of dissatisfaction by socioeconomic categories and ages group was obtained, only with a significant correlation in socioeconomic categories (Kendall Tau-c p = 0.029). Conclusions: The analyzed sample was mostly characterized by reproductive age females from middle class groups. The degree of satisfaction was high almost for all the parameters analyzed, with the exception of the period of consultation (69.61%) according to socioeconomic categories and ages group