Percepción de la calidad de atención en salud en diabetes mellitus 2, durante la pandemia por COVID-19, Hospital Vicente Corral Moscoso en el periodo 2021-2022, Cuenca-Ecuador

Abstract

Background: In 2019 in Wuhan, China, COVID-19 was discovered. A pandemic is declared in March 2020. World public health covered the budget and science to counter it, but there is little evidence on quality of care for diseases already established within COVID19 hospitals. Objective: To describe the perception of patients with Diabetes in relation to the quality of health care during the COVID-19 pandemic. Materials and Method: The study is qualitative, descriptive, uses semi-structured interviews validated by experts after conducting pilot questions, analyzing the relevance of the ATLAS ti node survey. In person, authorized interviews were conducted with 10 participants, achieving sample saturation that guarantees solidity for the study. Results: The participants between 49 and 65 years old are half blood, mostly widowed men, elementary education, different occupation and work situation, diagnosed with Diabetes about 7 - 35 years ago, with complications exacerbated during the pandemic. The perception of their disease in the pandemic was negative, added to socioeconomic conditions and vulnerability situations that determined their health. The general perception of quality of care was positive due to satisfaction and gratitude, but with cases of dissatisfaction due to material resources and human treatment of nursing, imaging, statistics and emergencies, evidencing suggestions and recommendations. Conclusions: The quality of care has been aggravated in users with Diabetes within COVID-19 hospitals such as Vicente Corral Moscoso Hospital. Exacerbated situations of access, care and social vulnerability reinforce the speeches of inefficiencies in the quality of care.