Diseño e implementación de un sistema de gestión de calidad basado en la Norma ISO 9001:2015, para “Distribuidora Ecológica ECODISTRIBUCIONES CÍA.LTDA”

Abstract

This study developed technical guidelines for the implementation of a Quality Management System (QMS) based on the ISO 9001:2015 standard in the company ECODISTRIBUCIONES Cía. Ltda. The research adopted a descriptive–diagnostic approach and applied the PDCA (Plan–Do–Check–Act) cycle as a methodological framework to evaluate the organization’s operational reality. Data were collected through direct observation, interviews, and a compliance assessment matrix consisting of 130 items aligned with ISO 9001:2015 requirements. The diagnostic results revealed a critical operational maturity level of 14%, highlighting significant gaps in performance evaluation (5%), planning (6%), and operational processes (7%). These findings indicate the presence of an empirical management model characterized by a strong dependence on undocumented knowledge and informal practices. In response, the study proposes a technical framework structured around five strategic axes, including the formalization and standardization of processes, the development of quality manuals, and the establishment of management indicators. It is concluded that the implementation of these guidelines will enable the organization to transition from a reactive management model to a preventive and standardized approach, thereby strengthening its competitiveness, operational efficiency, and scalability within the sustainable products market.