Propuesta de evaluación de desempeño para la empresa cuencana Señal X

Abstract

The goal of this integrative project is to design a 180-degree competency-based performance evaluation proposal for the company "Señal X" in Cuenca. From this design, both cardinal and specific competencies of the organization were determined by means of the long-term strategy, in addition, the required performance level of these competencies for each position was established. Subsequently, the evaluation tool was developed and with these instruments, the 65 employees' performance was determined. Upon analyzing the results, it is concluded that the company has a good performance level, considering that there is no management of its competencies. However, it is necessary to analyze the existing performance gaps between the level of competencies required by the organization and the ones obtained through the evaluation, where the biggest problems are found. Therefore, this is where the Human Resources department must interfere in order to improve the competencies of the employees and thus meet the organizational objectives in an efficient manner.