Browsing by Author "Van Hoof, Hubert B"

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Abusive supervision - a form of workplace harassment: an exploratory study in the ecuadorian hospitality industry
(2015) Van Hoof, Hubert B; Xu, Shi; Serrano López, Ana Lucía; Torres León, Leonardo
In light of the conspicuous absence of workplace harassment ("acoso labo- ral") in the Ecuadorian Constitution and the country's Labor and Penal Codes, this article re- ports on an exploratory study about abusive supervision, a form of workplace harassment, in the country's hospitality industry. Based on a review of the literature on various forms of workplace harassment, the study investigated employee opinions about their supervisors' be- haviors and found that abusive supervision is a prominent issue in the Ecuadorian hospitality industry and that it is signicantly related to employees' intentions to leave the organization. The study advocates future research into other components of workplace harassment in these and other industries in the country and into the development of measures that reduce abusive supervision and workplace harassment. Keywords: Workplace harassment, abusive supervi- sion, employee turnover intentions, hospitality, Ecuador.
Emotional exhaustion among hotel employees: the interactive effects of affective dispositions and positive work reflection
(2018) Xu, Shi; Martinez, Larry R; Van Hoof, Hubert B; Estrella Duran, Mateo Julian; Maldonado Perez, Gabriela; Julio, Gavilanes
Hospitality employees inevitably face emotional exhaustion when performing their jobs. The purpose of this study was to investigate dispositional antecedents of hospitality employees’ emotional exhaustion, including self-instability, pessimism, and affect variability, and how employees’ affect variability mediates the relations between self-instability and pessimism and emotional exhaustion. In addition, we explored the moderating role of positive work reflection on the relation between affect variability and emotional exhaustion. A total of 224 frontline employees in 18 four- and five-star hotels in Ecuador responded to surveys about their emotions and work lives. The findings suggest that (a) emotional exhaustion was influenced by affect variability, (b) affect variability mediated the relations between self-instability and pessimism and emotional exhaustion, and (c) the relation between affect variability and emotional exhaustion was weakened by positive work reflection. The results highlight the impor...
Percepciones del sector empresarial sobre la educación de hotelería, gastronomía y turismo en el Ecuador
(2014) Van Hoof, Hubert B; Cueva Alvarado, Ana Cristina; Estrella Durán, Mateo Julián; Torres León, Leonardo; Eljuri Jaramillo, María Isabel
This article reports on a study that was conducted among hotel management, gastronomy and tourism industry managers and executives of the three main cities of Ecuador to determine their perceptions about hospitality and tourism higher education. By means of several group interviews the study investigated what executives and managers in Cuenca, Guayaquil and Quito thoughtabout: the value of academic degrees, the importance and the format of internships, the contents of programs of study, the relationship between industry and academia and the profile of an ideal graduate. Even though differences of opinion existed, executives identified a strong service orientation, work experience, strong technical skills and an excellent control of the English language as essential components in a graduate’s profile. Participants were outspoken about the value of university degree and about the contents of academic programs, identified several shortcomings in present-day academic offerings and offered valuable suggestions
The impact of abusive supervision and co-worker support on hospitality and tourism student employees’ turnover intentions in Ecuador
(2018) Xu, Shi; Martinez, Larry R; Van Hoof, Hubert B; Tews , Michael J; Torres León, Leonardo; Farfán Pacheco, Lourdes Karina
Ram (. Hostility or hospitality? A review on violence, bullying and sexual harassment in the tourism and hospitality industry. Current Issues in Tourism. doi 10.1080/13683500.2015. 1064364) posits that violence and harassment are areas of concern within the hospitality industry, and scholarly interest in abusive supervision in the workplace has grown since the last decade. This study extends Ram's (2015. Hostility or hospitality? A review on violence, bullying and sexual harassment in the tourism and hospitality industry. Current Issues in Tourism. doi: 10.1080/13683500.2015. 1064364) assertion by examining the effect of abusive supervision experiences on student employees' turnover intentions in a hospitality and tourism context in a high power distance culture, Ecuador. The results showed that abusive supervision was positively related to turnover intentions, and its effect was …
The role of coworker support in the relationship between moral efficacy and voice behavior: the case of hospitality students in Ecuador
(2017) Xu, Shi; Van Hoof, Hubert B; Serrano López, Ana Lucía; Fernandez Machado, Lucia Beatriz; Ullauri Donoso, Narcisa De jesus
This article explores the relationships among employee moral efficacy, coworker emotional support, coworker instrumental support, and employee voice behavior regarding abusive supervision in the hospitality industry in Ecuador: a high power distance culture. The results indicate that employees’ moral efficacy predicted their voice behavior with regards to abusive supervision and that coworker emotional support strengthened this relation. However, an interaction effect between moral efficacy and coworker instrumental support on voice behavior was not found. This study provides a theoretical extension of the voice literature by introducing the roles of moral efficacy and coworker support, and has practical implications for the hospitality workplace.