Browsing by Author "Tuapante Vanegas, Tania Lorena"

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    A process collection methodology towards TDABC costing optimization of IT services: a case study in an Ecuadorian university
    (2019) Ribadeneira Espinoza, Carlos Andrés; Tuapante Vanegas, Tania Lorena; Sigüenza Guzmán, Lorena Catalina; Ayabaca Mogrovejo, Orlando Fabián; Tello Guerrero, Marco Andrés; Vanegas Peña, Paúl Fernando
    ICT plays a paramount role in successful organizations. In order to achieve organizational goals, ICT services have to be closely overseen. Tools such as costing methods allow managers to be alert. Implementing a costing method for ICT services not only helps to justify investments, but also optimizes the cost of services. However, methodologies related to providing input to develop a costing model are limited. This research ameliorates ICT service manageMent by proposing a process collection methodology that contributes to the creation of a costing model with TDABC. The proposed methodology has been tested in an IT department in an Ecuadorian University. It matched the collected information with ITIL enabling the department to manage its IT service performance. The obtained processes, activities, times and resources from operative IT services displayed substantive input to design a costing model to improve the IT department and; thereby, the organization’s management as a whole.
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    Levantamiento de procesos como insumo para la generación de un modelo de costeo para la Dirección de Tecnologías de Información y Comunicación (DTIC) de la Universidad de Cuenca
    (2018) Ribadeneira Espinoza, Carlos Andrés; Tuapante Vanegas, Tania Lorena; Ayabaca Mogrovejo, Orlando Fabián
    In recent years, Information and Communication Technology (ICT) plays a paramount role in organizations that seek to succeed. The following research aims to ameliorate ICT service management in Universidad de Cuenca by contributing to the creation of a costing model with Time-Driven, Activity-Based Costing (TDABC). Implementing a costing method for the ICT services not only helps to justify investments and planning, but also improves the cost of services. Furthermore, a costing method could facilitate the achievement of organizational goals. However, previously it was necessary to collect the processes that are immersed in the services. This research has the objective to identify processes that belong to the services in the area of Communications and Networking and one service from Information Systems or Computing Services. The activities, time and resources collected depict the components of the services and allow the allocation of resources to every cost object