Browsing by Author "Granda Calva, Heidy Yammileth"

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    Grado de satisfacción de la calidad de atención odontológica que reciben los pacientes que asisten a la clínica de pregrado en las áreas de operatoria/prostodoncia de la Facultad de Odontología de la Universidad de Cuenca, durante el período marzo-agosto 2023
    (2025-09-17) Piña Quiroga, Erika Natalia; Granda Calva, Heidy Yammileth ; Palacios Astudillo, Iván Andrés
    Introduction: Satisfaction in dental care is directly related to the patient's perception of dental care, once the treatment is completed. In addition, the quality analysis allows us to evaluate the perception of patients regarding the attention received in the clinics; In this way, it helps the professional to favorably identify the problems that each patient presents and thus develop the respective procedure.Objective: Determine the satisfaction degree of the quality of dental care received by patients who attended the undergraduate clinic in the areas of surgery/prosthodontics of the Faculty of Dentistry of the University of Cuenca in the period March-August 2023. Methodology: A descriptive study was carried out, it evaluated through a SERVQUAL survey in the Faculty of Dentistry at the University of Cuenca, with a universe of 459, a sample size of 195, confidence interval of 95%, precision of 25% and a proportion expected 25%; obtained through the Fisterra program, and 10% losses. Patients treated in the surgical/prosthodontic areas of the undergraduate clinic (eighth and tenth) participated with a type of simple random probabilistic sampling. The SPSS program was used for the process of analysis, distribution, and production of results. To carry out the surveys, communication was made with each patient, but if this communication was not possible, the next patient on the list was contacted. Results: Satisfaction was 95.4% and dissatisfaction was 4.6%. The largest number of patients was female 68% and 32% for men, who showed a satisfaction of 96.9% and dissatisfaction of 3.1%, and for women 94.7% satisfaction and 5.3% of dissatisfaction. Conclusion: The majority of patients were satisfied; the Faculty of Dentistry is considered a center with a good quality care.