Browsing by Author "Calle Espinoza, Romina Jamileth"

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    Enfoque estratégico de calidad para conformidad de producto: línea de duchas eléctricas y calentadores de agua de la empresa Juan Álvarez Cía. Ltda.
    (Universidad de Cuenca. Facultad de Ciencias Químicas, 2026-02-18) Calle Espinoza, Romina Jamileth; Barragán Landy, Milton Francisco
    This thesis aims to strengthen product conformity in the electric showers and water heaters production line of Juan Álvarez Cía. Ltda. through a strategic quality approach. Methodologically, the "Quality Route" was applied using a quantitative approach. Diagnostic tools such as the Pareto Chart identified "Spout Breakage" as the critical defect, accounting for the majority of failures. Root cause analysis determined that non-standardized and unvalidated injection molding process parameters increased process variability. As a solution, an action plan was designed and implemented, resulting in a decrease in the Critical Component Defect Rate (CCR) from 2.76% to 2.03%, representing a 26.45% relative improvement in process quality. It is concluded that product conformity in the case study company constitutes one of the main pillars of the quality management system.