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Análisis de impacto de la implementación de indicadores en el desempeño y calidad del desarrollo ágil de software en la industria de Retail
(Universidad de Cuenca, 2021-12-10) Arias Zhañay, María Belén; Alvear Alvear, Oscar Patricio
The activities that are generated in the retailers use technology to automate and enhance the sales and distribution processes. This is why the need for custom software development is presented by the IT area to meet the requirements of the different areas. Under this context, the managements are forced to invest in IT development. The analysis of the software development process of the IT area of a retail identified high delivery times and low quality of the requirements, generating a bad perception on the part of the other retail areas. Based on this, this project proposes the implementation of performance control indicators of the software development process in the Information Technology (IT) area of a retail. For this, SCRUM was implemented as an agile development methodology, Cycle time for the continuous improvement of the process and Balanced Scorecard (BSC) as its control methodology. After the implementation and stabilization stage of the proposed methodology, there was evidence of a change from 74.27% to 81.82% in the average attention to requirements, this with a growth of 7.55%. Also, the customer satisfaction rate increased from 65.10% to 92.56%. Regarding the cycle time of the software development process in average days, it was realized that it decreased from 50.86 days to 48.88 days. The requirements quality rate rose from 68.30% to 91.90%. Under this context, the notable improvement in the software development process is determined by implementing these indicators that allow continuous improvement of the IT area.
Desarrollo de un prototipo de solución de business intelligence para la consulta externa del Hospital Humanitario
(Universidad de Cuenca, 2023-03-17) Orellana Bravo, Aida Karina; Alvear Alvear, Oscar Patricio
The Humanitarian Hospital - Fundación Pablo Jaramillo Crespo is a private, non-profit institution that, together with companies such as Indurama and Marcimex, belongs to the Consenso business group; and orients its health care benefits, as a priority, to low-income people, for which it provides medical services at affordable prices. This document details how a Business Intelligence system was implemented for the outpatient area of the Pablo Jaramillo Humanitarian Hospital, in order to better manage the productivity indicator; which is currently prepared manually and can only be viewed when the month has ended, requesting a report in spreadsheets to start its tabulation. The productivity indicator is specific to the Humanitarian Hospital and is used to refer to the number of patients treated over a period of time, by specialty and doctor. The purpose of the business intelligence system to be developed will be the daily and automatic update of the information necessary to obtain this indicator and present it graphically, on a specialized data analysis tool. In this way, timely monitoring and control of the care that doctors provide to patients can be given. In the theoretical framework, a description of the basic concepts used in this document was made, as well as an investigation of what is currently documented about the use of business intelligence related to the management of health homes. The implementation carried out is detailed and the results and improvements that it represents in the management of the area are validated, the main benefits being the elimination of the time required to obtain the results of the indicator, the rapid analysis of the indicator and the great variety of information obtained. from a single board.

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