Administración Turística

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Browsing Administración Turística by Author "Armijos Chillogallo, Daniela Fernanda"

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    Perfil del turista que visita el santuario de la Virgen del Rocío en el cantón Biblián provincia del Cañar
    (2015) Arévalo Bermeo, Verónica Carolina; Armijos Chillogallo, Daniela Fernanda
    The following research consist on knowing the current demand which has the Santuario de la Virgen del Rocío del Canton Biblián, which is indispensable for understanding the importance of the needs and preferences of the visitors. Therefore, this study focuses on determining the specific profile of tourists arriving at the sanctuary. For that reason, there will be a first revision of the main features of the tourist demand, focusing on general aspects that are wondering about the profile in age, gender, occupation, and others. Some of these questions are answered on the first section. There is also a relation based on the profile of the visitors of the Santuario de la Virgen del Rocío with a variety of attractions of the province of Cañar. Finally, a critical point of view will be analyzed derived from the tourist profile. To fulfill the general and specific a survey, an interview, and a field observation have been used in order to get real information.
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    Perfil del visitante del cantón Alausí, provincia del Chimborazo
    (2016) Ortiz Orellana, Ximena Gabriela; Armijos Chillogallo, Daniela Fernanda
    With the passing of years tourism has become one of the greatest influxes around the world. Talking about tourism, many things come to the person’s mind as an example, the need to know and visit places that catch his/her attention. Tourists or visitors take advantage of their leisure or free time to enjoy and leave the routine taking its time to make tourism with the mere fact of leaving their place of origin. People of different nationalities travel around the worldso there is a need to know in depth their relevant aspects when making tourism. The profile of a tourist or visitor is based on knowing by a good source which is the preferences at the time of making a trip. For this reason, being Alausí a townof greater influx attractions of the province of Chimborazo, thanks to its diversity of attractions such as cultural, natural, archaeological, architectural, and rail makes one feels the need to know tastes and preferences of tourists and/or visitors who come to the town. Therefore, the research highlights in a detailed way tastes, preferences, expenditures,forms of travel having a complete veracityon the work done.
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    Servicio al cliente en la corporación aeroportuaria de Cuenca - CORPAC.
    (2015) Nivelo Chalco, María Gabriela; Armijos Chillogallo, Daniela Fernanda
    The following research is on an analysis of customer service in Cuenca Airport Corporation, a company responsible for managing the Mariscal La Mar Airport dedicated to providing airport services. Customer service plays in some operational and commercial areas of the airport as Information & announcements, security filters work, VIP lounge and parking, each of which has the first contact with clients and customers. Research on structured surveys of a sample of passengers who arrived and left in the months of January, February, March and April 2015 data obtained through the operations department Corpac, with their results is done information is extracted from the needs, preferences and demographic characteristics of customers, to know the profile with which the company then handles techniques to implement and improve the quality of care and customer service.