Gestión de la administración del talento humano en las cafeterías de la ciudad de Cuenca con aplicación de un caso de estudio en la cafetería El Subterráneo

Abstract

The objective of this research is to analyze the administrative management of human talent in cafeterias in the city of Cuenca, Ecuador. Through the results, an application case was created for a specific cafeteria project called El Subterráneo, through a human talent management model. For the analysis of research data, the quantitative method was used through a sample of 115 employees through the survey technique and a descriptive statistical analysis. For the effective administration of this industry, six areas are proposed for the management of human talent. In this framework, the results show that employers show higher compliance than workers regarding the perception of compliance. It is concluded that the management of human talent has a direct impact on the performance and retention of human talent. Depending on the case of application, it is suggested to focus on the development phase of the functions, a process that is part of the development plan for human talent management. It is recommended that those in charge of human talent in Cuenca gastronomic companies take care of their collaborators as the most important intangible resource that a company has, making use of methods of analysis of their capacities and aptitudes to optimally locate people in positions. that the cafeterias require it, then maintain constant learning and evaluation of the change processes for continuous improvement. Keywords: human talent, management, human Resources, administration restaurant Cuenca