Identificación y análisis de factores críticos de éxito en la implementación de sistemas ERP en Pymes: caso provincia del Azuay

Abstract

Currently, some small and medium enterprises (SMEs) in Ecuador do not possess an information management system that allows the integration of planning with on-site business tasks. A possible solution to this problem is the successful implementation of Enterprise Resource System (ERP). However, SMEs are rarely able to implement ERPs because of their high related cost and the associated risks. In this work, the influence of critical success factors (CSF) in the effective implementation of ERP systems in SMEs in the Azuay province is studied. The SPSS statistical package and the R Studio software interface were used for the main components analysis (MCA) to obtain the components that integrate the CSF. Two perspectives, business and personal experience, were considered in the process. The business perspective included three elements: technology, internal work and resources. The personal perspective, on the other hand, was comprised by social, organization, actualization, cooperation and management elements. This study contributes to identify the impact of CSF in the SMEs of manufacturing in the province of Azuay for further ERP successful implementation.