Análisis de modelos de gestión de talento humano en el sector de servicios odontológicos del cantón Cuenca –área urbana. Diseño y propuesta de un modelo de gestión por competencias en el Hospital Odontológico, período 2016

Abstract

Nowadays, in the city of Cuenca, a high percentage of enterprises are of familiar nature, causing the decisions related to the personnel management would be addressed with a similar ideology from generation to generation. At the same time, this ideology encourages employees have to adjust their actions to the organizational ideology. What has been previously mentioned limits the staff’s ability to incorporate new personnel management practices. From this consideration, the Centers of Dental Specialty in Cuenca are handled under the same criteria, including Hospital Odontológicowhich is object of this research. In first instance, an exploratory investigation of dental services in the urban area in Cuenca was made not to technically interpret the information obtained from this research, but to know the reality of this sector. For this purpose, direct surveys were applied randomly. All of that highlighted the need of designing a Model of Human Talent Management Competency, based on Martha Alles’s methodology that will help Hospital Odontológico to get the high potential in the employees, thus creating a competitive advantage in the market. The research allows to conclude that in the mentioned area, the Centers of Dental Specialty in Cuenca do not manage Models of Human Talent Management, showing a generalized lack of interest in several aspects such as: Job Description, Recruitment and Staff Selection, Motivation Plans, Performance Evaluation and Staff Training.