Value stream mapping aplicado a los servicios de la Cooperativa de Ahorro y Crédito Jardín Azuayo

Abstract

This research aims is to identify the different types of waste that arise in the process of virtual services and the main financial service, consumer credit that is offered by Jardin Azuayo Cooperative. For the correct waste identification the technique "VALUE STREAM MAPPING (VSM) was used,which it was obtained from analysis of the above processes mentioned. In Chapter I, the theoretical basis framework for the development of this research is described, presented topics related to LeanPhilosophysuch as: wastages in manufacturing, service companies, Lean tools and Value Stream Mapping (VSM), among others. In Chapter II, it is given a review and history of the Jardin Azuayo Cooperative;also services offered by the institution are described. In Chapter III, the methodology of VSM was developed, starting with diagramming of the Current VSM to analyze the sources of waste and possible improvements, ending with the diagramming of the future VSM, a description of the possible tools to implement for removal of waste and an implementation plan proposal. This research ends with the presentation of conclusions and recommendations.