Propuesta de un modelo de gestión por procesos en el sector manufacturero de plásticos del Ecuador, caso de estudio: Plastiazuay S.A. en el período 2015

Abstract

In stable environments, the traditional model department in which each area of the company was directed to own goals, it was the most convenient because the biggest concern of companies was produced in large quantities due to high demand; but today, organizations are embedded in a complex environment characterized by oversupply, which gives the consumer the choice between a number of alternatives, so it is essential that companies meet these changes to avoid stagnation or disappearance; It is for this reason that the process management enables organizations to adapt to the current market eliminating barriers departments and focusing on customer satisfaction. Due to the above, this thesis proposed whose main objective is to propose a process management model that contributes to the optimization of processes and improve resource management in PLASTIAZUAY SA For removal of information, techniques of observation and interview were applied; in the same way time study it was used to analyze the added value of critical processes, which led to the conclusion that there are no efficacious processes such as production lines Coater and Bema, on the other hand the process of Sales andTransportation Logistics turnedefficacious.