Teletrabajo y productividad en empleados administrativos ¿Estrategia adecuada?: caso de estudio en una empresa comercializadora, periodo 2019-2022

Abstract

This research was born from the analysis of teleworking as a viable strategy to sustain or even improve the productivity of administrative employees, especially in contexts of change such as those imposed by the pandemic. Almacenes Juan Eljuri Cía. Ltda., Liquor Division, was used as a case study during the 2019-2022 period, a period in which remote work was implemented in an unexpected and challenging way. Using a mixed approach, Likert-scale surveys administered to 30 administrative employees were combined with three focus groups that allowed us to hear their experiences and perceptions. Three fundamental dimensions were explored: job autonomy, organizational communication, and work-life balance. The results indicate that, although teleworking presented difficulties such as overconnection or certain communication gaps, it generally did not negatively affect productivity. On the contrary, many employees perceived improvements in their personal organization and task completion. Significant relationships between variables were identified using Spearman correlation analysis. In conclusion, teleworking could be an effective strategy, provided it is accompanied by good planning, clear communication, and conditions that favor both employee well-being and company objectives. This study seeks to provide useful elements to strengthen work models in more flexible and humane environments.