Levantamiento de procesos como insumo para la generación de un modelo de costeo para la Dirección de Tecnologías de Información y Comunicación (DTIC) de la Universidad de Cuenca

Abstract

In recent years, Information and Communication Technology (ICT) plays a paramount role in organizations that seek to succeed. The following research aims to ameliorate ICT service management in Universidad de Cuenca by contributing to the creation of a costing model with Time-Driven, Activity-Based Costing (TDABC). Implementing a costing method for the ICT services not only helps to justify investments and planning, but also improves the cost of services. Furthermore, a costing method could facilitate the achievement of organizational goals. However, previously it was necessary to collect the processes that are immersed in the services. This research has the objective to identify processes that belong to the services in the area of Communications and Networking and one service from Information Systems or Computing Services. The activities, time and resources collected depict the components of the services and allow the allocation of resources to every cost object