Las empresas turísticas y la satisfacción laboral en: Hotel Cuenca, Gran Hotel de las Flores, Suites del Parque, Casa Monserrat, Carbón Restaurante, Tierra de Fuego Restaurante, Café del Parque Restaurante

Abstract

The present work titled "Tourism companies and job satisfaction in: Hotel Cuenca, Gran Hotel de las Flores, Park Suites, Casa Monserrat, Carbón Restaurant, Tierra de Fuego Restaurant, Café del Parque Restaurant", has as main objective to analyze satisfaction of the employees who work in the seven tourist enterprises of the family Durán in Cuenca city, Azuay province, during the year 2016. The methodological work applied includes a cross-sectional descriptive analysis in the hotel and catering sector of the city of Cuenca, taking as a sample 60 employees using the quantitative methodology through a labor satisfaction survey of four sections: 1) Labor data 2) Work satisfaction 3) Organizational commitment 4) Sociological data, data have been graded using a Likert scale to determine the level of satisfaction. The results show that there is a high level of job satisfaction in most of the analyzed factors; However, the main drawbacks point to a lack of spaces for the professional growth of employees and the labor relations between employees and managers, emphasizing mainly that at present there is no human resources department. To solve these shortcomings in job satisfaction, three proposals have been proposed that aim to solve the needs that employees have expressed through this study.