Análisis exploratorio de directrices en la gestión de calidad de procesos como base para su integración en el modelo de gestión empresarial IMAGINE.

Abstract

Although process quality management is a fundamental pillar in business success, it does not have a single concept that allows it to be defined and applied. This, due to the large amount of information and bibliography, which responds to the diversity of opinions and theories that have emerged over time. This was the main reason for the investigation, seeking to clearly define which components or guidelines process quality management needs. For this, an exploratory analysis has been carried out to cover the largest possible number of theories and models that currently exist around the concept of quality management. In order to achieve that goal, a global industrial approach is sought at first, then a local geographical area approach within the assembly industry of the city of Cuenca. Among the main results, it has been possible to establish the identification of the most used quality management models and therefore the guidelines with a higher frequency of application, in addition to the different benefits and challenges that quality management implies. Finally, a proposal for the implementation of quality management in the IMAGINE management model is provided.