Buscando la excelencia educativa: gestión de procesos académicos y administrativos en instituciones públicas de educación mediante BPM

Abstract

The need to improve the efficiency of organizations has forced to adopt new management policies. This need has also come to public institutions, including universities. One possibility for improvement is the application of the Business Process Management (BPM) to public management. ICT provides the opportunity to implement this approach through a tool like a Business Process Management Suite (BPMS), which increases the benefits of the new management providing process automation, redesign and a continuous improvement. The case study is the implementation of a BPMS in a public educational institution in Ecuador to see how management is improved, achieving higher levels of quality and reduced processing times.