Integración tecnológica al transporte intercantonal e interprovincial: desarrollo de una solución de software para el servicio de transporte de pasajeros

Abstract

Transportation systems play a critical role in connecting communities, facilitating access to essential services such as education, healthcare, and job opportunities. Mobile apps and online platforms have transformed the public transportation experience by providing access to real-time information on schedules, routes, and service details. This technology allows commuters to make more informed decisions and adjust their journeys according to their needs. However, current solutions such as Moovit, and local applications such as MOVILÍZATE in Cuenca, are primarily focused on service within urban areas and do not provide information about transportation in rural, inter-cantonal and inter-provincial areas. To address these limitations, a software solution was developed to make it easier for users to consult information on routes, stops and schedules of transport cooperatives. This solution includes a mobile application designed for end users and a web-based administration platform that ensures the accuracy and constant updating of information. The development of the solution is guided by the RUP methodology. The evaluation of the application was carried out using standard questionnaires such as the System Usability Scale (SUS) and the User Experience Questionnaire (UEQ) to assess usability and user experience. The results reflect a positive reception by the end users, who highlight the ease of use, integration and security of the system, and the UEQ analysis reveals that the application offers a satisfactory experience for users.