Diseño e implementación de una aplicación web para el proceso de evaluación de prácticas de responsabilidad social empresarial (RSE)

Abstract

Corporate Social Responsibility (CSR) is an increasingly relevant concept for companies, since it allows increasing competitiveness and improving the image of the company in the market. The incorporation of CSR elements in business operations requires consideration of various aspects such as employee and customer satisfaction, product quality and the impact generated by their activities. For this reason, companies have shown a growing interest in CSR concepts, as well as the use of tools to determine the degree of implementation of CSR elements in an organization. The purpose of this work is the development of a web application to evaluate the level of integration of CSR elements in MiPymes of the textile sector in Ecuador. The development of the proposed software began with a study of CSR concepts, norms and standards, in order to establish objectives, restrictions, scope and requirements of the project. This study also made it possible to define which CSR elements would be used in this project. Likewise, a search and analysis of methods was carried out to establish the level of CSR of an organization. Then, with the results obtained, the web application was developed. After development, tests of the software tool were carried out. These tests were carried out with the managerial staff or those related to CSR issues of two MiPymes of the textile sector in Ecuador. Then we proceeded to analyze the results, which allowed us to establish conclusions and guidelines for future work.