Optimización de la gestión del departamento de Avalúos y Catastros en el Municipio de Cuenca: Un análisis de la eficiencia de los procesos y transparencia de la información

Abstract

This study analyzes the optimization of the processes of the Appraisal and Cadastre Department of the Municipality of Cuenca, with the objective of improving its operational efficiency and transparency. Through an approach based on the Kaizen methodology, key problems were identified such as duplicated or repeated tasks, very long periods in the resolution of procedures and technological systems that limit the proper flow of the process. To address these deficiencies, interviews were conducted with department staff and a detailed analysis of administrative and technological procedures was conducted. The results showed the need to digitize processes, improve internal communication and eliminate unnecessary steps in the management of procedures. Improvement proposals include the implementation of an integrated cadastral management system, the automation of validations and staff training. It is expected to reduce response times and strengthen the perception of efficiency among both citizens and employees. In addition, the impact on staff perception was evaluated, revealing that the modernization of processes not only reduces the department's internal operational burden, but also increases transparency and improves the work experience. This research offers a replicable model for improving public administration, demonstrating that technology and efficient management can transform municipal services for the benefit of citizens and employees.