Propuesta de mejora de procesos administrativos y operativos para la hostería “Posada Ingapirca” del cantón Cañar, provincia del Cañar

Abstract

Cañar, a canton belonging to the province of Cañar located in the south of our country, is considered a place full of archaeological and natural wealth but still in tourist development, being very important the presence of accommodation establishments that, being part of the tourist plant, which help to strengthen and accelerate the growth and recognition of the canton by national and foreign tourists. These establishments, by offering the possibility of overnight stays within the canton, influence tourists to decide to stay and therefore continue to enjoy the facilities offered by this destination. As for the accommodation establishments, particularly, the Posada Ingapirca inn to provide a good service, this proposal of administrative and operational processes is presented under the concepts of planning, organization, management and control presenting viable, achievable, concrete and real actions in order to improve this establishment internally. This work is developed through a function manual, a process manual and a manual of formats for each area of the Inn, with the aim of facilitating and streamlining the activities that are carried out.