Diseño del sistema de gestión de calidad de una pequeña empresa de la ciudad de Cuenca

Abstract

The main objective of this degree project is to design a Quality Management System for a small company in the city of Cuenca based on ISO 9001:2015. The methodology carried out for this project begins with a diagnosis through: a survey of information, analysis of the main problem of the company and a checklist to verify the initial state of the organization, in which it is obtained that the level of compliance with the requirements of the standard is 30%. Based on the diagnosis, a planning for the implementation of the Quality Management System is designed. Prioritized activities defined with management are developed and implemented, achieving 98% compliance with the plan. As part of the implementation process, the company's quality manual is created, which serves as a guide for the correct development and performance of the Quality Management System designed. The next step is the final evaluation of the management system being implemented through the checklist of the requirements of ISO 9001:2015, which verifies a scope of compliance of 79.7%, and shows an increase of 49.7% with respect to the initial value; showing that the activities proposed in the design of the system support the improvement, control and performance of the organization and its processes. The final evaluation generates proposals for corrective actions that allow the company to continue and improve the system implementation process.