Sistema de información gerencial para el gestor transaccional inclusivo de la Cooperativa de Ahorro y Crédito Jardín Azuayo

Abstract

The management information system provides information of great importance for organizations, representing a basic need for business decision-making. The objective of this article is to propose a methodology for the implementation of a management information system for the inclusive transactional manager of the Jardín Azuayo Savings and Credit Cooperative. This is a descriptive study, with quantitative approach, that, in the beginning, use theoretical information from books, dissertations, scientific articles, and the strategic plan of the Cooperative; then, for the design of the system and definition of key performance indicators (KPIs), were applied to interview the team represented by five positions: Director of Infrastructure, Director of Applications, Computer Security, Support Manager and Technology Manager; finally, for the evaluation of the implementation of the proposed methodology, a Likert-type scale survey based on the Technology Acceptance Model proposed by Davis (1985) was used, which was applied to six people from the team that participated in the project. The results show that the phases of the proposed methodology are: planning, specification, prototype, integration and support; the first stage being the most important because the scope guidelines are defined for the relevance of each key performance indicator (KPIs); concluding that, the implementation methodology of the management information system in the Jardín Azuayo Savings and Credit Cooperative is perceived as easy to use and useful, with the intention of being used in the future; in addition, its reason for use is the definition of key performance indicators.