Heuristic evaluations: app movil para evaluaciones heurísticas de la usabilidad e ISO25010

Abstract

The evolution in technology led to a new trend in the development of software, from desktop applications to mobile web environment, enabling people with different physical and cognitive conditions to access those facilities. The quality level of these programs should be excellent, as there are a number of users with varied needs, abilities and complex skills. The purpose of this research was (a) to better understand the criteria that must be taken into consideration to achieve the design of usable software, and (b) the development of a tool that conducts automatic heuristic evaluations of the usability and of the User Centered Design (UCD) for web and mobile applications. As methodological paradigm for research we used a qualitative and quantitative approach, using methods and techniques of inquiry. The research was descriptive-propositional. For the development of the mobile application, the team took the decision to schedule under the methodological object-oriented paradigm and methodology that guided the development of the project, the Rational Unified Process (RUP). The research resulted into the development of three instruments for heuristic evaluations, and a mobile application that includes such tests and statistically determines the level of compliance of the ISO25010 and the usability of the principles of Nielsen. In conclusion, Heuristic Evaluation is a mobile application that can serve as a tool for the delivery of statistical results on the principles of usability and standards.