Análisis del clima organizacional del sector público municipal y propuesta de un plan de mejora del clima organizacional de la Empresa Pública Municipal de Movilidad, Tránsito y Transporte Terrestre de Cuenca (EMOV EP), periodo 2015-2016

Abstract

The objective of this research is to analyze the organizational climate of the Municipal Public sector and propose a plan to improve the organizational climate of the Public Company Mobility, Transit and Land Transport Cuenca (EMOV EP) to improve the efficiency and effectiveness public servants in their job performance. For analysis of the Municipal Public sector Cuenca, the type of exploratory, descriptive and analytical research was applied, and the research tool used was a survey that assesses eight variables (organizational structure, motivation, communication, leadership style, safety and health occupational, social relations, innovation, and compensation), which allowed to know the perception of public servants with respect to organizational climate; once made the analysis of the results, it was concluded that the sector manages an appropriate organizational climate since won 56,72% of favorable responses yet there are still difficulties that need to be improved. The same research methodology that was used in the sector, was established for EMOV EP, adding another tool research part of the survey, an interview was conducted at the middle and senior managers; resulting in the analysis, the company has a critical to get the highest percentage (59.85%) of unfavorable responses organizational climate. Finally, a plan to improve the organizational climate of EMOV EP, aimed at strengthening and improving the organizational climate variables that are considered as critical based on the study conducted was raised.