Diseño de un sistema de gestión de calidad aplicado a la COAC. Jardín Azuayo

Abstract

The Quality Management System design for JardínAzuayo Savings and Credit Cooperative was performed based on the ISO 9001: 2008, for which the strategic quality planning focused are developed, defining the quality policy, quality objectives and documentation of the 6 mandatory procedures developed standard, through the definition of standards and formats to facilitate their application. Control of documents: Key activities for documentation, review and approval of documents as well as those responsible for its implementation were defined. Control of records: The activities and responsible for the realization of design formats and control them through appropriate formats are documented. Internal Audit: The documented procedure covers the main aspects that must be met for the development of a Quality Audit, such as preparing the audit program and their approval, defining the audit team, among others. Control of nonconforming product: The objective of this procedure is to specify the actions to be performed with respect to a nonconforming product identified and made control of the execution of these actions. Preventive Action: This procedure analyzes the significance of the potential problems that may affect the normal development of the institution and the way it should be managed to minimize the impact when it will occur. Corrective Action: Through this process improvement plans are developed when violations of the rule could substantially affect product quality are identified.