Levantamiento de procesos en la industria de ensamblaje. Caso de estudio: Empresa de Manufactura y Ensamble de Bicicletas

Abstract

Nowadays, the concept of organizational structure of enterprises has undergone changes, defining companies as a network of interconnected and interrelated processes oriented at maximizing customer satisfaction. Given this, a process-based approach eliminates traditional departmental barriers, changing the functional and individual vision to a global vision that reveals how macroprocesses relate to each other. The objective of the study is to validate the theoretical and methodological model for the survey of processes in assembly companies, developed by Andrade & Elizalde (2018) in the case ENSAMBLE DE TELEVISORES. To meet this end, first, the theoretical and methodological model used in the mentioned case was adjusted. Subsequently, the strategic, operational and support processes of a bicycle assembly company were lifted; these were identified through interviews and observations. The information was documented in process sheets based on the ISO 9001 standard and flow diagrams using BPMN notation. Finally, the critical subprocesses were established through statistical analysis, determining, for example, that the critical subprocess in the assembly of bicycles is “Painting”. A total of 395 subprocesses and 3363 activities were studied, obtaining as a result a new methodology for the mapping processes. It is concluded that the process analysis allows to efficiently and effectively manage the resources allocated for each activity, reducing costs and maximizing profits.